Something goes wrong

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We had a problem. Our guests at our rental property called and said they only had 16 towels when they arrived. There is supposed to be a total of 60 towels available since our property will hold up to 30 people. Right away my wife got a hold of our cleaning company to find out if we could get them the towels they were supposed to have. Our cleaning company said that they could either get them to our property later that evening or the next day. My brother-in-law checked with our guests to see if dropping them off the next day would be ok, which they said would be fine.

This is where I stepped in and said here is where you need to under-promise and over-deliver. So my wife called the cleaning company and said we needed to have them delivered that night. Our guests received all the towels they needed that evening the same day that they requested them. I'm guessing they were happy that they got taken care of right away.

A problem is actually just an opportunity to go above and beyond and show really good customer service. When something goes wrong it's actually the best opportunity you have to set yourself apart from your competition. The next time something "bad" happens, remember it's only bad if you don't take care of the problem quickly and the best that you possibly can.

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